Betting and casino play should stay a form of paid entertainment, like a cinema ticket or a night out. Sometimes it stops being that, and the sooner that is noticed, the easier it is to put right. This page sets out our age rule, the habits that keep play in proportion, the signs that it has slipped, and where to turn if you or someone close to you needs support.
You must be 18 or over to hold an account
Our minimum age is 18. You must also be of legal age in the place where you are playing, whichever of the two is higher. Underage registration is not permitted in any form, and no one may open an account for a minor.
We may ask you to confirm your identity and your age at any point, including before a withdrawal is released. Keep your registration details accurate, because ID and age checks are made against them, and withdrawals are paid only in the currency you deposited in.
Gambling law differs from country to country and, in some places, from state to state. You are responsible for knowing and following the rules that apply where you are. If you are not permitted to gamble online in your location, do not open an account with us.
Habits that keep play in proportion
None of the following is unique to one platform. They are the basic practices that responsible-gambling organisations generally recommend, and they work because they are decided in advance, while you are calm, rather than in the middle of a session.
- Set a budget before you start, as an amount you can afford to lose entirely, and stop when it is gone.
- Set a time limit as well as a money limit, and take real breaks away from the screen.
- Never chase a loss. Increasing your stake to win back what has gone is one of the costliest habits in gambling.
- Never play with borrowed money, credit meant for bills, or funds set aside for your family.
- Avoid playing when you are upset, stressed, bored or have been drinking.
- Treat wins as part of the same budget rather than as free money that must be reinvested.
Bonuses deserve their own moment of thought. Our deposit bonuses carry a turnover requirement, calculated as deposit plus bonus multiplied by the stated figure, so a larger bonus means a larger amount you must stake before the balance can be withdrawn. Read the terms in the promotion before you transfer, and if a requirement does not suit the way you play, simply deposit without choosing a promo code. There is never an obligation to take an offer, and the games in the main lobby play exactly the same way with or without one.
Keeping a simple record helps. Write down what you deposit over a month and what you withdraw over the same month. The figure at the bottom is the true cost of your entertainment, and it is far more useful than the memory of a single good night.
Signs that it has stopped being entertainment
Problem gambling in general shows up in behaviour before it shows up in finances. Common warning signs include:
- Playing for longer or for more money than you intended, repeatedly.
- Borrowing money, selling possessions or delaying bills to fund play.
- Hiding how much you play, or lying about it to family and friends.
- Feeling restless, irritable or anxious when you are not playing.
- Trying to win back losses as a way of fixing a financial problem.
- Missing work, study, sleep or family time because of gambling.
- Gambling to escape worry, loneliness or low mood rather than for enjoyment.
If several of these sound familiar, treat it seriously. These are recognised indicators, not character flaws, and support exists precisely because the pattern is common.
Where to find help
Start by telling someone you trust. Saying it out loud to a partner, a family member or a friend breaks the secrecy that lets the problem grow, and it often makes the practical steps easier to take.
For confidential emotional support in Malaysia, you can contact Befrienders Kuala Lumpur, who listen without judgement and without charge. Your doctor or a counsellor can also refer you to specialist help, and a financial counsellor can help with debt arising from gambling.
For anything concerning your account itself, our Live Chat team is available 24 hours a day, every day. If you want to talk about stepping away from your account, message them and say so.
Protecting minors on shared devices
Family computers and phones are a common route by which a young person reaches a gambling site. Never save your login details in a browser that children use, log out fully when you finish, and keep your password private, including from family members. Device-level parental controls and filtering software can block gambling content, and many operating systems include basic controls at no cost. If a young person in your household has shown an interest in betting, talk to them about how the odds work and why the house holds a mathematical edge over time.